Shipping & Polices
SHIPPING INFORMATION
At BFD - Built for Drivers, we aim to get your order packed and shipped as quickly and safely as possible.
All products are shipped from Australia using trusted courier and postal services. Every order is carefully packaged to ensure it arrives in perfect condition.
PROCESSING TIMES
Please allow:
- 1-3 business days for order processing
- Additional processing time during product launches, sales, or holiday periods
Custom or made-to-order products may require additional production time before dispatch.
Once your order has been shipped, you will receive a confirmation email with tracking information.
SHIPPING TIMES
Estimated delivery times:
Australia
- Standard Shipping: 2-8 business days
- Express Shipping: 1-4 business days
International
- Estimated: 7-21 business days
- Delivery times vary depending on customs and local postal services
Please note these are estimated delivery times only and may vary.
SHIPPING COSTS
Shipping costs are calculated at checkout based on:
- Location
- Package size
- Shipping method selected
Free shipping promotions may apply on selected orders or during special events.
ORDER TRACKING
Once your order is dispatched, tracking details will be emailed to you automatically.
If you do not receive tracking information within a few days of placing your order, please contact us.
LOST OR DELAYED PARCELS
BFD is NOT responsible for delays caused by:
- Courier issues
- Customs processing
- Incorrect shipping information provided by the customer
- Weather or unforeseen events
If your parcel appears lost, please contact us and we will do our best to assist in locating it.
DAMAGED ITEMS
If your order arrives damaged:
- Take photos of the packaging and product immediately
- Contact us within 48 hours of delivery
- Include your order number and photos in your message
We will work with you to resolve the issue as quickly as possible.
REFUNDS & REFUND POLICY
Change of mind:
Due to the nature of our products, we currently do NOT offer refunds for change of mind purchases.
Please ensure all product selections are correct before placing your order.
FAULTY OR INCORRECT ITEMS
If you receive:
- A faulty product
- The wrong item
- An item damaged during shipping
Please contact us within 7 days of receiving your order.
We may offer:
- Replacement
- Store credit
- Refund
Depending on the situation.
NON-REFUNDABLE ITEMS
We do NOT accept returns on:
- Used products
- Custom-made products
- Clearance or sale items
- Items damaged through misuse
CONTACTS US
For all shipping, returns, or support enquiries, please contact:
BFD - Built for Drivers
Email: bfdbuiltfordrivers@gmail.com
DISCLAIMER
By purchasing from BFD - Built for Drivers, you agree to the policies listed. Policies may be updated at any time without prior notice.